I have been having a very frustrating week because of Sprint. The representatives from Customer service and the technical support departments keep saying that my phone shows up as unlocked on their system but my phone is NOT unlocked. The OMADM updates - UICC Unlock Says the phone is locked to current UICC.
It says invalid Sim if I insert another carrier's sim card into the phone 3. The bootloader menu says device status to be locked. I tried several things the technical support group asked me to do: 1. Resetting the device provisioning parameters to the factory default (by dialing to the hidden menu) 2. Factory resetting the device 3. Power on/off cycling 4. Changing networking settings 5.
Manually inputting the APN for the different carrier (the phone actually wouldn't let me save changes or create and save a new APN profile!) I just hope there is ONE person at least in the Sprint support team who understands the root cause of the problem and can solve it. I have been blacked out without a working phone for two days now. Very disappointed. Hope someone here can help me get out of this Sprint Frustration. 2/3/18: I got (yet) another email notification from Sprint today that my device has been successfully unlocked. I went to About phone - OMADM updates - UICC Unlock and it still says: 'Your device is locked to only support your Carrier UICC'. I had and have data and WiFi on the phone with the Sprint sim inserted into the phone.
I also tried to insert another carrier's sim but the phone brought up an ' Invalid sim' Essential telephony notification. I tried power cycling with the sim inserted and the phone notified ' network locked' on the top left of the screen. ( I didn't want to try a factory reset this time because I had already painstakingly erased all my data on the phone completely several times to no avail. Because the phone says it is locked, I didn't just want to hope for a magical luck) This is the second time Sprint says it successfully processed the unlock for my device. But, the phone says it is still locked to Sprint's UICC.
I have reached out to several different Sprint representatives from 1. Customer Service team, 2. Technical Support, 3. Sprint device repair/corporate store regarding this one issue. I don't if some other team (IT?) is also involved.
But I don't see a way to reach out to someone else as a customer. I hope someone in the company can look into the issue and figure out what is wrong and fix it.
If it is about sending an unlock code to the phone OTA, then may be someone can look at why it is not sent properly or received properly by the phone and diagnose it appropriately. Looking back, I spent quite a lot of time trying to help this sorted out but since Sprint holds the key to it, there is only so much I can do as a customer. I am sure there are several other customers who are affected by the same/similar issue. I wish we (the customers) got better treatment for our time and money from a Telecom company like Sprint. Reached out to RC1024 last week on this community. He said the same thing that the phone shows up on their system as 'unlocked'.
He placed another request to send the unlock signal to my device it seems, it didn't work out either. Somebody has to know what Sprint has really done when it comes to unlocking an eligible Essential phone. They have changed something for the essential phone in particular (like their auto-relocking) but all the representatives seem to be unaware of anything like that and just keep repeating the same thing to the customers without actually solving the issue. How much more frustrating can it be than to not be able to use the phone even though, I paid in full and have satisfied ALL the requirements that Sprint has to be unlock eligible?
Welcome Welcome to, the official forum for all things Essential. For support, FAQ, and our guide, check out the Wiki. Important Threads AMAs:. Other Important Threads:. Battery Talk Thread (Cleaned Monthly) (Coming Soon) Essential Phone Updates Current Build (Open Market) Pie (Android 9) - PPR1.180610.091 (August security patch). Last Months Build (Open Market) Oreo 8.1 - OPM1.180104.267 July. For Instructions on how to flash these builds please check Essentials developer page Related Communities.
Rules Click on each rule for its full description. And as always, please follow. I had posted this on that giant SlickDeals thread, but I wanted to get some exposure here also. Ok here's my story, hopefully this can give people some insight: 11/17: Attempted to order 4 Essential Phones via Sprint.com - failed, so I had to call in and was successfully able to order 4. Total: $119.07 (4 x $25 downpayment, $10 shipping, taxes) 11/20: Received 4 Essential Phones in the mail. Tried to use T-Mobile SIM to boot them up to see if any were unlocked initially - all were locked.
Put the Sprint SIM back in for the time being. Bought out the lease to own the phones. Total $508.81 (4 x (18 months x $5, $30 buyout, taxes, fees)). Chat assured me that I own the phones at this point. No other billing required 11/22 morning: I only have 1 Essential Phone on me at this time (other 3 were at home), checked to see if UICC unlock worked and it did. Phone was unlocked.
Used the T-Mobile SIM card now and service is so much better. 11/22 afternoon: Got an email from Sprint regarding new billing updates, didn't look into it cause I thought it was just another email reminder or something.
11/22 evening: I was checking my network settings and noticed that the network still said Sprint when it had the T-Mobile SIM inside. I thought that resetting the phone would change it (no issues, just wanted to see T-Mobile instead of Sprint). After rebooting, the phone said 'no SIM card' (T-Mobile SIM still inside), so I rebooted again and it said the same. I put the Sprint SIM back in and UICC was LOCKED again.
11/23 morning: Tried to swap out SIMs again, but UICC was still LOCKED. Contacted their chat to see what was up. Looked closely at the email I got the prior day and it was showing that I owed a bill of $229.39.
Checked the IMEI status of the phone that I had with me and now it shows that it has 'Financial responsibility and/or contract'. Had to get the chat escalated to a supervisor to see what the hell was going on: As of 11/21, I owned all of the phones after paying a total of $627.88, which a remaining bill of $0.00. As of 11/22, I no longer own the phones since there was a new bill of $229.39 (insurance was added on each phone without my consent, along with that Spending Limit Program Charge, and other unfamiliar charges. My monthly plan should be $65 + $45 + $0 + $0). What the supervisor pretty much told me was that after getting the new bill, the original $627.88 that I paid FOR THE PHONES, no longer all went towards THE PHONES, it was automatically split between the phones and the active plan. It was 'automatically adjusted' and there is 'no way that the devices can be separated from the bill'. Tl;dr: I owned the phones for a day and then I don't own them anymore since Sprint decided that they can move my money around.
Anyone have any ideas for next steps? Can't do trade in since I don't 'own the phones' anymore. Good choice, i had the unlock one from amazon and almost made the decision to return it and do the Sprint deal. So glad i saw this post.
What push me back originally was normally carrier would request you to be on the network for a certain period of time if you do a lease, i was asking about the iphone x plan at Sprint and they mentioned that FLEX plan would need you to be on the network for 18 month. When i saw the deal for essential i am pretty surprised they will allow unlock right after you got the phone. They might found that too many people are doing this so decided to stop allowing that happening. I think Sprint is starting to catch on to everyone trying to make a quick buck on this phone. Virtualbox additions windows 98 cd. That being said their computer systems are terribly antiquated and it takes them 10x longer to do anything than other carriers. I went into TMobile to get out of my lease by returning my device, upgrading, then turning my upgraded device in and paying the restocking fee.
The whole process took maybe 10 minutes. I went over to Sprint to add a line to a family plan, Port my number, and get a phone and it took about 2 hours.
About the whole insurance thing they tacked on, there should be some kind of transaction history where they can see who added the insurance and at what time. It's straight up fraud if you didn't agree to it. You may have better luck getting it removed if you can make it personal. I had a similarly poor experience with Sprint.
Although I had T-Mobile service, I did the Sprint deal and got 2 phones. I was considering switching if Sprint service was better at home. (Turns out it isn't.). I spent 90 minutes in the store initially buying the phones.
It should have taken at most 30 minutes. Nobody at the store had heard of the $5/month lease deal that had started days earlier. Nobody really knew exactly how the lease process worked. They thought they had cases and screen protectors in stock. Turns out they don't carry any.
They told me I could get $100/line in accessory credits after a few weeks, so I ended up buying some $200 headphones. After I got home and look up the fine print, it turns out it's just a cash rebate you get if you still have the account in good standing after 6-8 weeks that can be used for anything, not just overpriced in-store accessories. When I tried to return the headphones at another store I was closer to at the time, their computers won't working well. It took them about 20 minutes only to be told that I would actually have to go back to the store I originally purchased them from. When I went back to the original store, it took them 29 minutes (I timed it) to process my return during which time they tried to convince me not to return them 3 times. I called customer service to pay off the lease.
The phone menu takes a few minutes to navigate through, and it makes it extremely difficult to get through to an actual person. I had a 20 minute car ride, and the person I talked to was so slow they couldn't both process the lease payoff and take my money in that time. Every time I called customer support (to pay off the lease, to unlock phones - multiple times, to get LTE working, and finally to cancel my account), I got transferred at least once.
On one call, I spoke with no fewer than 6 people. At each transfer, I had to give them my name, phone number, PIN, and tell them why I was calling all over again. I tried to get the phones unlocked and got told multiple things by multiple people (we'll unlock them right away, after the billing cycle, or after 50 days). Nobody in support seemed to really know what they were talking about, and they certainly weren't empowered to actually help me. So after all this, even if Sprint had better coverage at home, I wouldn't have switched. I've had T-Mobile service for nearly 5 years now.
Every time I've talked to customer service, the people I talk to are able to solve my problem. They're knowledgeable and respect my time. I now understand first hand why people I've talked to generally don't care for Sprint. The bright side is that I paid $375 total for 2 phones that are now unlocked, and I no longer have a Sprint account. I'm not sure I would go through it again.
System Update Settings - Moto X User Guide System Update Settings The System Update menu lets you manually download important phone and system updates. You can update the PRL (preferred roaming list), update your profile, or update your phone’s Motorola software. Update PRL You can update your phone with the latest information about the towers in your area for seamless roaming connectivity. From home, touch Apps Settings System update PRL. Update Profile Ensure that any changes you make to your personal phone profile are shared with your carrier. From home, touch Apps Settings System update Profile. Update Motorola Software Check anytime to automatically download software updates.
From home, touch Apps Settings System update Update Motorola Software. UICC Unlock A Universal Integrated Circuit Card (UICC) aids in keeping the integrity and security of personal data saved to your phone. A UICC also identifies the phone to its carrier. Note: Unlocking the UICC is an advanced function and not recommended as it may discontinue service and result in severe data loss. From home, touch Apps Settings System update UICC Unlock.
Hi, This is not becaue someone is trying to hack your phone. It is probally not someone trying to take over your Boost Account, but you may want to change your account PIN for security. It is probally happening because eiter A) your SIM card is dirty or B) your SIM card is going to die To clean your SIM card, power off your phone, remove the battery, remove the SIM card. To clean it, it is best not to use any liquids unless it is SUPER dirty use mild soap and water. The best thing to do is gently rub a pencil eraser on the SIM contacts. Now put SIM in, put battery in, and power on phone. If cleaning it doesn't work, your SIM card may be failing.
If you want to get replaced, most stores don't have them in stock, some Best Buy stores carry them, usually for $5. Be sure to call first. Or call customer service, from another phone, not your Boost phone, 1-888-BOOST 4 U explain the repeated Message, and maybe they will send you a replacement without a fee. Let us know if that works, or if more question. Yours, -J If I have answered your question, please be sure to click the Accepted SolutionB.GIF button at the bottom of my Reply, so others can quickly find the answer they are looking for! Thank you for your detailed reply. My main concern was that my phone was compromised.
I am satisfied now that is not the case. How does a SIM card get dirty if has never been exposed? I am not by any stretch of imagination a techie but, I do know if one of those copper strips gets bent it will no longer work. I am reluctant to remove the card and use a eraser on it for fear of bending a contact. The SIM card was already in my Moto E when it was purchased new. It has never been removed from the phone.
I did finally find on multiple sites that the message is an error originating from Sprint and requires a software update from Motorola. Could this be a probable cause?
Fortunately, I finally got the actual device unlock. Not one representative on Sprint community could figure it out, or the technicians they contacted. However, as I read on other websites, the device needed to be active on Sprint to receive the unlock code.
I called Sprint international and asked for UICC unlock. They stated that sometimes the unlock does not relay to the device unless active. This required me to temporary activated the phone on my in-laws account (actually swapping one of their devices out for this device for about 30 minutes total). Once the phone was active, I went to UICC and try to unlock, first time came up that UICC is lock to Sprint. The representative then pushed the unlock again.
The device (Samsung S6) rebooted and second time the UICC unlock button was pushed, it displayed that it was now unlocked for other carriers. Inserted Tmobile SIM and booted right up with Tmobile service.
Working perfectly now. I will say that Sprint needs to fix this or they could indirectly lose customers, as my in-laws are very upset with Sprint with the hoops that I had to jump through (over 1 month in communications with Sprint) to get this unlock for their granddaughter. Sadly even with me telling some of these Sprint representatives directly that the phone needs to be active on Sprint network, they refuse to believe it and try to come back that it is your issue now deal with it. Again Good Luck, but unless you can find a representative to temporary activate the phone, it will be a nearly impossible feat to unlock. Sprint has to get their act together and train everyone to realize that in some cases the phone may need to be reactivated on their system to properly unlock. And hopefully they find a better way to do this, rather than having to inconvenience the original owners, because this is only going to frustrate their current customers also.
If the phone was inactive, and the representative did not work with you as I mentioned in my case, my best guess is the phone is still locked. The representative cannot tell remotely if the device is truly unlocked.
Translation Patches Official Console. Sony Playstation 2 / PS2 ISOs. Pal×; playstation2×; italiano×; playstation 2×; italian×; kingdom hearts×; italy×. If you'd like to nominate Kingdom Hearts (Italy) for Retro Game of the Day, please submit a screenshot and description for it. Kingdom Hearts Re:Chain of Memories ». Dec 26, 2017 - Kingdom Hearts Re: Chain of Memories Game general and emulation properties: Languages supported: Region NTSC-U: Serial numbers:. Jan 12, 2018 - Patch Ita Kingdom Hearts Re Chain Of Memories Ps2. KINGDOM HEARTS is the story. CoolROM.com's game information and ROM (ISO). Kingdom hearts re chain of memories. A 3D PS2 remake of the GBA action RPG Kingdom Hearts: Chain of Memories. Patch Ita Kingdom Hearts Re Chain Of Memories Ps2 Rom. July 1, 2017. Prodigy Discography Torrent Download Kickass. July 4, 2017.
All they can do is send an unlock update to the phone. You can check SettingsSystem UpdatesUICC unlock and see if it displays that the phone is unlocked for other GSM carriers. However, I did not get this message until phone was activated and the unlock update was resent.
Until that was done, I would always get an error with contact customer care. If you still have an active account with Sprint, the easiest way I know to unlock is to call Sprint International, tell them you want to UICC unlock your inactive phone by reactivating the phone through swapping with your current Sprint phone.
This UICC unlock is the crucial step that needs to be performed on the device. Once the phone is active, go to UICC unlock. If it still says Sprint only, then have Sprint push the unlock update to the phone again while you are on the phone, the phone should reboot and next time you push the UICC unlock it should say it is unlocked. Once completed, have them reactivate your original phone. The easiest way to tell if it is unlock is to insert another carrier SIM into the phone that is known good. If you get invalid SIM, it is still locked. I would expect a Tmobile store could help test that if you dont have a SIM.
The other caveat that I dont know the answer to is can the phone lose the unlock and become relocked. I question what would happen if the phone is factory reset, or if profile, prl information is reset. I can't believe this.
I sold my phone on the marketplace (after the first time I tried to sell I had to refund because it was locked) and ONCE AGAIN, the customer comes back to me with a refund request because the phone was not unlocked! They tried on Metro PCS and Sprint. This is the 2nd time Sprint said everything was unlocked, but it is still not! After I called Sprint and unlocked with their International team, I asked for a confirmation of unlock. They said everything is good to go and the phone is unlocked.
On 9/11 I got a confirmation message from the Sprint team: Thank you for contacting Sprint. It was my pleasure working with you today. As requested, below is a summary of our interaction where we:. Reviewed and submitted a request to unlock your phone for line -. When unlocking an Apple product, you'll need to connect with iTunes and sync your device to unlock it. Go to for instructions.
You'll quickly be able to insert a third party SIM card in your device for international services. Once you replace your Sprint SIM card with the third party SIM card:.
Your phone services will be provided by the third party. All information about the services you use will need to be obtained from that provider.
Upon returning to the U.S., remember to place the Sprint SIM card back in the device to resume your Sprint services. We're always here for you.
Uicc Unlock From System Updates Menu
If for any reason your question or issue has not been fully addressed, contact us anytime, 24x7:. Email: Reply to this email now or send a message later to. Please provide your Sprint phone number in your email. Chat: Go to. Call:, there's no charge when using your Sprint phone Thank you for choosing Sprint!
We appreciate your business. Sprint, I've had just about it. Someone needs to get to the bottom of this. After 2 months of trying to unlock my phone, it is still LOCKED! This is just ridiculous customer service and I am very upset.
Uicc Unlock Code
This phone is 100% paid off and in good standing. It is my property now and your policy allows for unlocks.
Android Robot From System Updates
SO I NEED THIS UNLOCKED.